Last updated: September 14, 2026
Welcome to Pollo Pepe.
These Terms and Conditions ("Terms") govern your access to and use of us.pollopepe.com (the "Website") and any services, features, content, or functionality made available through the Website by Pollo Pepe ("Pollo Pepe," "we," "us," or "our").
By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.
The Website is intended for users located in the United States. You must be at least 13 years old to use the Website. If you are under 18, you may use the Website only with the involvement and consent of a parent or legal guardian.
You may use the Website for lawful, personal, and non-commercial purposes.
You agree not to:
We reserve the right to restrict or terminate access to the Website when reasonably necessary to protect the Website, Pollo Pepe, our customers, or others.
We make reasonable efforts to provide accurate and current information about our menu, products, restaurant locations, hours, availability, and services.
However, menu items, ingredients, availability, prices, promotions, restaurant hours, and other information may change without notice and may vary by location or ordering channel.
Images of food and other products are provided for illustrative purposes. Actual products may vary in appearance, portion, preparation, or presentation.
Prices displayed on the Website may differ from prices available through third-party delivery platforms or other ordering channels.
Taxes, delivery charges, service fees, and other applicable charges may be added to an order depending on the location and ordering method.
Promotions, discounts, and special offers may be subject to additional terms, eligibility requirements, participating locations, availability, dates, or other restrictions. Unless otherwise stated, promotions cannot be combined with other offers.
We reserve the right to correct pricing errors and to modify or discontinue promotions at any time.
The Website may provide links to or integrate with third-party platforms that allow customers to place orders for pickup, delivery, or other services.
When an order is placed through a third-party platform, additional terms and conditions established by that provider may apply.
Pollo Pepe is not responsible for the operation, availability, payment processing, delivery services, or technology of independently operated third-party platforms, except to the extent required by applicable law.
Please review your order carefully before submitting it.
The Website may allow you to submit catering inquiries or requests.
Submitting a catering inquiry does not constitute acceptance or confirmation of an order. A catering order is confirmed only after the applicable restaurant or Pollo Pepe representative communicates acceptance or confirmation of the order.
Pricing, availability, payment requirements, cancellation policies, delivery charges, minimum order amounts, and other conditions may vary depending on the catering request.
Our restaurants prepare and handle multiple food products and ingredients.
Although we may provide ingredient, allergen, or nutritional information, we cannot guarantee that any menu item is completely free from a particular allergen or that cross-contact will not occur.
Customers with food allergies or specific dietary requirements should contact the restaurant before ordering and make decisions appropriate to their individual needs.
Nutritional information, when provided, may be based on standard recipes, serving sizes, suppliers, and preparation methods. Actual values may vary.
If you send us comments, suggestions, ideas, recipes, or other feedback (whether through the Website, email, social media, or otherwise), you agree that we may use it for any purpose, without restriction, attribution, confidentiality obligation, or compensation to you. Do not send us submissions you consider confidential or proprietary.
The Website and its content, including text, photographs, graphics, logos, trademarks, trade names, designs, videos, icons, software, and other materials, are owned by or licensed to Pollo Pepe or its affiliated entities and are protected by applicable intellectual property laws.
"Pollo Pepe," associated logos, branding, and other marks displayed on the Website may not be used without authorization from the applicable rights holder.
Nothing in these Terms grants you any ownership interest or license to use Pollo Pepe intellectual property except as necessary for ordinary personal use of the Website.
The Website may contain links to third-party websites and services, including online ordering, delivery, mapping, social media, payment, and other platforms.
We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, or terms. Your use of a third-party website or service is subject to the terms and policies of that provider.
Your use of the Website is also subject to our Privacy Policy. Please review it to understand how we collect, use, and disclose information.
To the fullest extent permitted by applicable law, the Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Website will always be available, uninterrupted, error-free, secure, or free of harmful components.
Nothing in these Terms excludes or limits warranties or rights that cannot legally be excluded or limited.
To the fullest extent permitted by applicable law, Pollo Pepe and its affiliates, owners, officers, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Website.
To the fullest extent permitted by applicable law, the total aggregate liability of Pollo Pepe and its affiliates for any claims arising from or related to your use of the Website will not exceed one hundred U.S. dollars ($100).
Nothing in these Terms limits liability that cannot legally be limited or excluded, including liability arising from gross negligence or willful misconduct where such limitation is prohibited by law.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Pollo Pepe and its affiliates, officers, employees, and agents from claims, liabilities, damages, losses, and reasonable costs arising from your unlawful use of the Website or your material violation of these Terms.
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
Except where prohibited by applicable law, you agree that any dispute arising from these Terms or your use of the Website will be brought exclusively in the state or federal courts located in Bexar County, Texas, and you consent to the personal jurisdiction of those courts.
We may update these Terms periodically to reflect changes to our Website, services, business practices, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Severability. If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
Entire agreement. These Terms, together with the Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and Pollo Pepe regarding your use of the Website.
No third-party beneficiaries. These Terms do not create any rights in favor of any third party.
If you have questions about these Terms and Conditions, please contact us through our Contact Us page.