Privacy policy

1. Information we collect

Information you provide directly to us

• Name
• Email address
• Telephone number
• Mailing or delivery address
• Information submitted through contact forms, catering inquiries, promotions, job applications, or other forms on our Website
• Communications and other information you choose to provide to us

Information collected automatically when you use our Website

• IP address
• Browser and device information
• Operating system
• Pages viewed and links clicked
• Referring website
• Approximate location derived from your IP address
• Date and time of visits
• Website usage and interaction information

This information is collected through cookies and similar technologies described in Section 3 below.

2. How we use information

We may use information we collect to:

• Operate, maintain, and improve our Website and services
• Respond to questions, requests, and customer service inquiries
• Process or facilitate catering inquiries and other requests
• Provide information about our restaurants, menu, locations, and services
• Analyze Website traffic, performance, and usage
• Improve our customer experience
• Detect and prevent fraud, abuse, security incidents, and technical issues
• Comply with applicable legal obligations
• Send marketing or promotional communications where permitted by law and, where required, with your consent

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications.

3. Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the Website, remember preferences, understand how visitors use the Website, measure performance, and support marketing activities.

You can control certain cookies through your browser settings and, where available, through cookie preference tools provided on our Website. Disabling certain cookies may affect the functionality of portions of the Website.

Do Not Track. Some browsers offer a "Do Not Track" ("DNT") signal. Because there is no common industry standard for responding to DNT signals, our Website does not currently respond to them. You may still manage cookies through your browser settings as described above.

4. Analytics and third-party services

We use third-party services to help operate and understand the performance of our Website, including:

• Google Analytics for website traffic and usage analysis. You can learn how Google uses data at policies.google.com/technologies/partner-sites and opt out via the Google Analytics Opt-out Browser Add-on.
• Google Maps for restaurant location and directions features.

These providers may collect information in accordance with their own privacy policies. When you follow a link to a third-party website or service, including an online ordering platform, delivery service, map provider, or social media platform, your interaction with that service is governed by the privacy policy and terms of that third party.

5. Online orders and third-party platforms

Certain online ordering, delivery, payment, or related services are provided by third-party platforms, including Uber Eats, DoorDash and Grubhub.

When you leave our Website or interact with an embedded third-party service to place an order, the third party may collect information necessary to process your transaction, including contact, order, delivery, and payment information.

Pollo Pepe does not receive or store your full payment card information through these platforms. We encourage you to review the privacy policies of the services you use.

6. How we share information

We may share personal information with service providers and business partners that perform services on our behalf, such as website hosting, analytics, communications, marketing, online ordering, payment processing, and other operational services. These providers are permitted to use personal information only to provide services to us.

We may also disclose information:

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To protect the rights, property, safety, or security of Pollo Pepe, our customers, or others
• In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction
• With your consent or at your direction

We do not sell personal information for money, and we do not knowingly sell or share the personal information of anyone under 16 years of age.

7. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8. Data retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your privacy choices and rights

Depending on where you live, you may have rights under applicable state privacy laws (such as those in Texas, California, Colorado, Connecticut, Virginia, and other states), which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Opt out of certain uses of your personal information, such as targeted advertising, where applicable

To submit a privacy request, contact us using the information in the "Contact us" section below. We may need to verify your identity before completing certain requests, which may include confirming information we already have on file, such as your email address or phone number.

We will respond to verified requests within the time required by applicable law (generally 45 days). We will not discriminate against you for exercising your privacy rights.

10. Children's privacy

Our Website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11. Links to other websites

Our Website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

12. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. If we make material changes, we will provide notice on our Website. We encourage you to review this Privacy Policy periodically.

13. Contact us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us at:

For general questions, restaurant feedback, or customer service inquiries, please visit our Contact Us page.